When can I expect my order to arrive?
Please note sometimes different items are sent separately. If we decide to send your items at different times, you will only be charged one delivery charge per order. Please ensure that the delivery details you provide will have someone available to accept and sign for. If you miss the delivery, your order will go to the local postal collection office for you to collect. If you do not collect the package, it will then be returned to the Holly Francesca studio. Any further attempts to deliver following this would then be chargeable and the next delivery would not be made until a further payment has been made.
A4 and A3 prints - sent flat within a cello bag, in a hard backed envelope
A2, A1 prints - sent rolled in tissue paper within a postal tube
Framed prints - sent securely packaged in a sturdy box to fit the frame
We deliver all over the world! We're excited about our international customers and have tried to offer the most reasonable shipping rates possible. Extra packaging and protection is used (especially for framed prints) to ensure that your order arrives safe and sound.
International import duty
Holly Francesca products are sold in Pounds Sterling on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order. Please note, Holly Francesca is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser.
Return and refund policy
Unused and unopened orders may be returned within 14 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned. Please email us if you would like to make a return before sending the item back to us. Should your purchase arrive damaged, please also email us along with a photo of the damage and we will send a replacement back to you as soon as possible.
The above does not apply for customised orders. All customised orders are non-refundable after order confirmation. We will send you a PDF for approval of your personalised order. We cannot accept responsibility for any errors such as misspelled words etc. which you have approved. By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for a reprint. We can only refund postage for faulty goods or those sent in error. We cannot take responsibility for any goods lost in transit, so please use a secure service when returning any unwanted goods.